One Divination · ColorfulMoon
Support & help
2026-09-07 · 2026-09-07Contact ColorfulMoon
One Divination is operated by ColorfulMoon. For help, email mgming03@outlook.com using the contact link below. Include the app version, your device and operating-system version, and the steps that led to the issue. Do not send session tokens, passwords or private journal entries.
Start a reading
Choose a reading topic and an available spread, write a question when prompted, and reveal your cards. Read the reflection at your own pace. You can revisit saved readings in your journal, add notes and mark favorites. Core readings and your local journal work offline. Change your preferred language in You.
Back up and restore your journal
Open You → Data & privacy to use the journal export and import controls. Keep the exported backup in a place you control; it can contain personal reflections. You may also explicitly enable cloud sync to store your journal in an anonymous cloud space. Local records, cloud copies and exported files are separate; deleting one does not automatically delete the others.
Understand the anonymous cloud space
The cloud space uses a secret credential stored on your device, rather than an email login. Credentials expire after 90 days without use. Losing the credential, clearing secure device storage or moving to another device may prevent access to that space; an email address alone cannot recover it. Keep a journal export if you need a portable backup. Cloud spaces unused for 365 days are removed automatically.
Optional AI and content reports
AI is optional and may be unavailable if the provider is not configured. Before each AI action, review the provider and data-processing disclosure and decide whether to send the request. The selected reading is stored in the anonymous cloud space for context; private journal notes are not uploaded by that AI action. You can keep using offline readings if you decline. If an AI answer seems unsafe or misleading, use Report in the reading view. The report includes the description and any AI answer you choose to attach.
Connection or synchronization problems
Check your connection and try again later if the service is busy or rate-limited. Your saved local readings remain available offline. If the cloud credential has expired, follow the in-app guidance before creating another anonymous space; an older space cannot be recovered with an email address. Export your local journal before reinstalling or clearing app data.
Privacy and deleting data
Use You → Data & privacy → Delete all cloud data to remove the anonymous cloud account and associated readings and reports. Use Clear local journal separately to remove device records. Exported files and operating-system backups remain under your control. The privacy policy, terms and detailed deletion instructions are linked above.
Using readings responsibly
One Divination is for adults aged 18 or older and offers reflection and entertainment. Readings do not establish facts or predict outcomes. For medical, legal, financial or safety decisions, seek appropriate professional support.